From Internet, telephone & cable services to voice & electronic mail, telecommunications services touch our lives every day. In this fast-growing, competitive, price-sensitive industry, firms such as Verizon must continually evaluate and improve the performance of their programs and services to stay ahead of the competition. S+ and Miner provide the predictive modeling capabilities required to understand customer preferences, predict system performance & report on network operations.
Insightful's visualization capabilities, the
company [AT&T] has reduced the time required
to assess system issues from a day to 30 minutes.
Now engineers spend less time trying to uncover
what the service issue may be and can spend
more time addressing quality of service issues"